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We start by understanding your needs: What do you need us to ship? When do you need us to ship, and what turn-around do you expect? Which originals (art work, data, golden masters) do you give us, and when and how do we get them? Going through a tried and tested check list, our project managers make sure that they understand your needs. |
Then we supply you with a project plan with all the details, the deadlines, and the check points. We tell you what we need from you in order to meet your deadline and quality standards. This allows you to go to your customers or colleagues and tell them what you need from them.
The project plan furthermore allows both of us to ensure that the project stays on track. To see a sample project plan for a turnkey project or a fulfillment project, e-mail us.
New customers with ongoing business are also provided with documented Business Rules pertaining to that customer's business. These detailed rules outline what you can expect to us to do and how we manage you account. If we know what you want in advance we can help you concentrate on your core business.
Once we are all agreed to proceed, we program our systems, develop our reports and brief our staff to achieve our customer's goals. This ensures that everything runs smoothly from the very beginning.